Privacy Policy for ICON CLEANING LIMITED T/A ICONCLEAN
NZBN: 9429050737772
Effective Date: [01st April 2024]
ICONCLEAN (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our cleaning services, communicate with us, or visit our website, in compliance with the Privacy Act 2020 and other relevant regulations.
1. Personal Information We Collect
We collect personal information that is necessary for us to provide cleaning services to you. This may include:
- Contact Details: Name, address, email, phone number.
- Service Details: Information about the cleaning services you request, including type, preferences, and location.
- Payment Information: Details for processing payments, such as credit card or bank account information.
- Communication Information: Any information you provide when contacting us via phone, email, or through our website.
We may also collect some technical data when you visit our website, such as your IP address, browser type, and device type.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide and manage our cleaning services to you.
- To process payments and complete transactions.
- To communicate with you about service bookings, inquiries, and updates.
- To respond to customer service requests and provide support.
- To improve our website, services, and customer experience.
- To send promotional or marketing communications (with your consent).
We will not use your personal information for any other purpose without your consent unless required by law.
3. Sharing Your Information
We may disclose your personal information to:
- Service Providers: We may share your information with trusted third-party service providers who assist with processing payments, customer support, or other business functions, but only to the extent necessary to perform these services.
- Legal Compliance: If required by law or in response to lawful requests by public authorities, we may disclose your information to comply with legal obligations or to protect our rights, privacy, safety, or property.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred.
We will not sell or rent your personal information to third parties
4. Your Rights and Control Over Your Information
Under the Privacy Act 2020, you have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can ask us to correct any personal information we hold about you if it is inaccurate or incomplete.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
If you wish to exercise any of these rights, please contact us using the details provided below
5. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you interact with our website and improve its functionality. You can control or disable cookies through your browser settings, but this may impact your user experience.
7. Third-Party Links
Our website may contain links to third-party websites. These external sites are not governed by this Privacy Policy, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we update this policy, we will post the revised version on our website with the updated “Effective Date.”
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to access, correct, or delete your personal information, please contact us at:
ICON CLEANING LIMITED T/A ICONCLEAN
E: info@iconclean.co.nz
T: 0800 800 810
P: +64 9 558 4275
W: www.iconclean.co.nz
